Privacy Policy - The Rx Lab

Effective Date: 01/01/2026

The Rx Lab, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.therxlab.com (the “Site”) and details our legal obligations regarding your medical information.

Please read this policy carefully.

1. Website Privacy Policy (Non-Medical Information)

This section applies to all visitors to our Site, regardless of whether you are a patient.

Information We Collect

We may collect information about you in a variety of ways:

Information You Provide: We collect information you voluntarily provide to us, such as your name, email address, and phone number, when you fill out a contact form, sign up for a newsletter, or send us a message.
Information Automatically Collected: When you visit our Site, we may automatically collect certain information from your device, suchas your IP address, browser type, operating system, and information about your browsing activities (like pages viewed) through the use of cookies or similar technologies.

Use of Your Information

We use the non-medical information collected via our Site to:

Respond to your inquiries and service requests.
Improve the functionality and user experience of our Site.
Monitor and analyze usage and trends to improve our services.
Send you marketing or informational emails, from which you may opt-out at any time.

Cookies

Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be ableto use some portions of our Site.

2. Notice of Privacy Practices (HIPAA)

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This section describes our legal duties and privacy practices concerning your Protected Health Information (PHI). PHI is information that can be used to identify you and that relates to your past, present, or future physical or mental health, the provision of healthcare to you, or payment for that healthcare.

Our Commitment to Your Privacy

The Rx Lab, LLC is required by law to:

Maintain the privacy of your PHI.
Provide you with this Notice of our legal duties and privacy practices.
Notify you following a breach of unsecured PHI.
Follow the terms of the Notice that is currently in effect.

How We May Use and Disclose Your PHI

We may use and disclose your PHI for the following purposes without your written authorization:

For Treatment: We may use your PHI to compound and dispense your prescriptions. We may disclose your PHI to your prescribing physician, other healthcare providers, or a third-party pharmacy to coordinate your care.
For Payment: We may use and disclose your PHI to bill and collect payment from you, your insurance company, or another third party. This may include sharing information with your health plan to determine eligibility or coverage.
For Health Care Operations: We may use and disclose your PHI for our internal operations. These activities include quality assessment, compliance audits, business planning, and other administrative tasks to run our pharmacy.

Other Permitted Uses and Disclosures

We may also use or disclose your PHI without your authorization in specific situations, including:

As Required by Law: We will disclose PHI when required by federal, state, or local law (e.g., in response to a court order or subpoena).
Public Health: For public health activities, such as reporting adverse reactions to medications to the FDA.
Health Oversight: To health oversight agencies (e.g., the Board of Pharmacy, the Drug Enforcement Administration) for audits or investigations.
Law Enforcement: To law enforcement officials for limited purposes, such as reporting a crime on our premises.
Workers’ Compensation: To comply with laws related to workers’ compensation.

Uses and Disclosures Requiring Your Authorization

All other uses and disclosures of your PHI, including for marketing purposes or the sale of your PHI, will be made only with your written authorization. You may revoke this authorization at any time in writing.

Your Rights Regarding Your PHI

You have the following rights regarding the PHI we maintain about you:

Right to Inspect and Copy: You have the right to inspect and receive a copy of your PHI. We may charge a reasonable, cost-based fee.
Right to Amend: If you believe that your PHI is incorrect or incomplete, you may request that we amend the information. Your request must be in writing and provide a reason.
Right to an Accounting of Disclosures: You have the right to request a list (an “accounting”) of certain disclosures we have made of your PHI.
Right to Request Restrictions: You have the right to request a restriction on how we use or disclose your PHI. We are not required to agree to all restrictions, except in cases where you pay out-of-pocket in full for a service and request that we not share information with your health plan.
Right to Confidential Communications: You have the right to request that we communicate with you about your PHI in a certain way or at a certain location (e.g., cell phone only).
Right to a Paper Copy: You have the right to receive a paper copy of this Notice at any time.

3. General Provisions (Applicable to All Information)

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including PHI, from unauthorized access, use, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

Children’s Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an “Effective Date” at the top of this policy. We encourage you to review this policy periodically.

How to Complain

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services.

To file a complaint with us, please contact our Privacy Officer at the address below. You will not be penalized for filing a complaint.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact our Privacy Officer:

Privacy Officer at The Rx Lab, LLC [1000 Taylor Station Road, Suite B, Gahanna, OH 43230] [614-333-9000] [[email protected]]